Dr Menopause is a private menopause clinic offering evidenced-based, personalised and holistic menopause care. We will treat patients with any problems relating to the menopause including those experiencing perimenopause, surgical menopause, early or premature menopause. We will provide you with advice on symptoms and diagnosis. Treatment options can include HRT medication, general lifestyle advice and non-hormonal medications. We will support patients to choose the most appropriate treatment pathway for their personal circumstances.
Services
Services are provided in person, be video or by telephone.
Services are offered to women aged 18 and above who live in New Zealand. The services provided are specific to menopause care. No emergency services are provided at the clinic and no out-of-hours care is provided. All other medical matters should be directed to your GP and all serious medical problems discussed urgently with your GP or the emergency services.
Booking an appointment
Patients can self-refer to clinic.
Appointments can be booked online at drmenopause.co.nz
At the time of booking, all patients are required to register personal details. These are held securely in keeping with our Privacy Policy. You will also be required to pay for your consult or arrange Afterpay.
About your consultation
All patients attending the clinic for the first time are required to book an Initial Consultation, this is to allow adequate time for a full assessment of your medical needs and to enable the safe and effective delivery of care. This requirement applies even if you have been seen by another clinic or doctor for menopause care. Follow up care is recommended 3 months after initiation of treatment or following an alteration to treatment and is booked as a Follow Up Consultation. Email discussions are for existing patients only and are for the purposes of clarifying medication instructions or discussing the results of blood tests.
Appointment Durations
Initial Consultation - 45 minutes
Follow Up Consultation - 20 minutes.
Fees
The fee paid for a consultation includes the consultation, the written prescription issued in the consultation (but not the cost of any medication prescribed) and a summary letter that will be sent to you and copied to your GP. The writing of additional prescriptions, either new or repeat, that are issued outside of a consultation will incur an additional fee. Additional letters requested or issued outside of a consultation will incur a fee.
Initial Consultation
In-person $320
Virtual $290
Follow Up Consultation $140
Repeat prescription $30
Additional letter correspondence $30
Following a consultation, a consultation letter will be provided and with your consent a copy will also be sent to your general practitioner.
Paying for your consultation or prescription
Payment can be made by most credit cards, After Pay and electronic bank transfer; we do not accept cash or cheques. Card details must be provided at the point of booking a consultation and payment will be processed immediately. Payment processing services are provided by Stripe. All details provided by you are held by Stripe in keeping with their privacy policy https://stripe.com/gb/privacy. We do not store any of your payment card details on our system and can hold no liability for a data breach incurred by a third-party provider.
Confirmation of your booking
You will receive email confirmation of your booking. The email will contain a link to complete a New Patient registration questionnaire in advance of your appointment to provide information on your past medical history and medication. This must be completed prior to your attendance for consultation. If a video consultation has been booked, the email will contain a link to use to activate the video connection at the time of the consultation. You will also be requested to provide contact details of your own GP. We believe that it is in the best interests of patients that information about their medical history and medication prescribed, is shared with your GP.
For the video consultation
You will need to use an appropriate device with access to the internet via a browser such as Chrome, Firefox or Safari. Please ensure you have your video and audio enabled, that you are in a private location and, to maintain confidentiality, that you are unlikely to be overheard.
What Happens if You Are Late?
If you know that you are going to be delayed, please notify the clinic by emailing: clinic@drmenopause.co.nz. If you are late, the doctor will wait for 10 minutes for your late arrival. Beyond this time, you will be deemed to have missed your appointment.
PLEASE NOTE that we are unable to offer any form of refund for a missed appointment and all fees paid will be forfeit.
Cancellation Policy
If you need to cancel or rearrange your appointment, please provide us with 48 business hours’ notice. Please note this does not include weekends or bank holidays. You can cancel your appointment by clicking on the cancellation link contained in the email confirmation of your appointment or by emailing: clinic@drmenopause.co.nz.
If you cancel with more than 48 business hours’ notice you will receive a full refund back to the payment card. Stripe advises that refunds can take 5-10 working days to appear in your account. If you cancel or rearrange your appointment with less than 48 business hours’ notice or do not show for your appointment, the fees are non-refundable, regardless of circumstance.
Privacy and Personal Information
Your privacy is important to us. Any information provided by you will be held in keeping with our privacy policy.
Your personal medical information will be stored securely by our service provider, Cloud Appointments keeping with their privacy policy available at cloudappointments.co.nz
Basic appointment information such as your:
Name
Booking date/time
Email address
Appointment type and location
Will be stored in Cloud Firestore and accessed by our own in-house secure system.
Prescriptions
The prescribing of medication is a key element of care delivered by Dr Menopause. In doing so it is necessary to share information with the pharmacy to enable the safe and effective delivery of care. You consent to the sharing of information for this purpose.
Prescriptions written and issued as part of a consultation carry no additional fee (excluding the cost of the medicines to be purchased). All prescriptions, new or repeat, issued outside of a consultation will incur a Prescription Fee. Payment of this fee is required in advance of the written prescription being issued.
In most circumstances, the prescription will be sent electronically to an online pharmacy. This service is provided as a courtesy. Dr Menopause is not responsible for the supply and/or delivery of such prescribed medications. The supply and/or delivery of the medication is the responsibility of the pharmacy as third-party provider. Any disputes or concerns regarding the supply and/or delivery of medication should be addressed directly to the pharmacy concerned.
Services are provided in keeping with the terms and conditions of the pharmacy, a copy of which can be obtained by contacting the pharmacy direct.
Communications
After each consultation you will be provided with a letter that summarises the discussion, the management plan and the proposed follow up. You will receive this by email to the email address provided at registration. It is your responsibility to notify the clinic of a change in email address.
A copy of this letter will be emailed to your registered GP if you provided their name and Clinic details. It is your responsibility to update the clinic in the event of a change of GP.
Email communication will be limited to the clarification of prescribing instructions or details of follow up requirements. No consultations will be conducted by email. If you have medical concerns regarding your symptoms or medication, you will be asked to book a Follow Up consultation.
Referrals
Onward referral for further investigation or management will be undertaken when clinically indicated. This will be to a service provider at a location close to you or as dictated by your private healthcare provider. A letter of referral will be provided to ensure that the relevant information is communicated.
Complaints Procedure
Dr Menopause strives to deliver safe, effective care to you. If you are unhappy with the care that you have received, we welcome your feedback. The complaints procedure is designed to make sure that complaints are investigated as quickly as possible. Complaints will be acknowledged within 2 working days. An initial investigation and response will be provided within 21 days of the date when it was raised. If for any reason we are unable to meet this timescale, the delay will be explained, and a revised date provided.
